ok688 Privacy Policy

ok688 ("we", "our platform") operates a safe and transparent online gaming service for users in Bangladesh. This Privacy Policy ("Policy") tells you what personal information is collected when you use the ok688 website, how that information is used and kept secure, and what rights you have.

By registering or using this website, you will be considered to have fully accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform.

1. Definitions and Applicability

"Personal information" as used in this Privacy Policy means any information by which a person can be identified, directly or indirectly. This includes — name, email address, mobile number, date of birth, mobile banking account number, and IP address.

This Policy applies to all pages of the ok688 website (ok688.lat) and to all services on the platform. It also applies to information received from any person or entity associated with ok688.

2. Information We Collect

ok688 collects only fair and necessary information. The categories of information collected are listed below:

2.1 Information Provided at Registration

• Full name (as it appears on the national ID card)
• Date of birth (for age verification — only accounts of persons aged 21 and above are approved)
• Email address
• Mobile number
• Chosen password (stored in encrypted form)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
• Transaction history, amounts, and timestamps
• Wallet balance and bonus usage records

2.3 Automatically Collected Technical Information

• IP address and geographic location (up to country level)
• Browser type and version
• Device type (mobile / desktop)
• Cookies and session data
• Page visit history and click patterns

2.4 Identity Verification Information (where applicable)

• National ID card (NID) or passport details
• Selfie or live photo (as part of the KYC process)

3. Purpose of Data Collection

ok688 collects and processes your information for the following purposes:

• Account management: To complete registration, login, and profile updates.
• Service delivery: To run betting, gaming, and transactions smoothly.
• Age and identity verification: To confirm users are 21+ and to prevent fraud.
• Financial security: To verify deposits, withdrawals, and bonus claims.
• Responsible gaming: To identify excessive gambling patterns and provide necessary support.
• Customer support: To provide assistance via live chat and email.
• Fraud and money laundering prevention: To monitor suspicious activity.
• Platform improvement: To conduct analysis for a better user experience.
• Legal compliance: To comply with applicable laws and regulations.

4. Cookies Policy

The ok688 website uses various types of cookies. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences (language, display settings).
• Analytics cookies: To collect page visit data and improve the platform.

You can disable cookies from your browser settings, but this may limit some features of the platform.

5. Data Sharing and Third Parties

ok688 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Limited information necessary to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay is shared.
• Technology partners: Trusted providers of server hosting, data analytics, and security services — who operate under our confidentiality agreement.
• Legal authorities: Information may be disclosed to relevant authorities pursuant to court orders, investigations, or legal obligations.
• Fraud prevention: Information may be shared with security agencies to prevent financial fraud or illegal activity.

In each of the above cases, only the minimum necessary information is shared, and the relevant party is required to maintain standards consistent with this Privacy Policy.

6. Data Security Measures

ok688 has adopted industry-standard technical and administrative measures to protect your information:

6.1 Technical Security

• TLS/SSL encryption used for all data transmissions.
• Passwords stored as hashes using the bcrypt algorithm.
• Firewall and intrusion detection systems.
• Regular security audits and vulnerability testing.

6.2 Administrative Security

• Only authorized staff have access to personal information.
• All staff are required to sign a confidentiality agreement.
• Regular data protection training is conducted.

7. Data Retention Period

ok688 retains your personal information only for as long as it is needed to provide services or to meet legal obligations.

• Active account data: All information is retained for as long as the account remains active.
• After account closure: Financial transaction records are generally retained for up to 5 years, depending on applicable legal requirements.
• KYC documents: Retained for a specified period in accordance with legal requirements.
• Log and analytics data: Retained for a maximum of 2 years.

8. User Rights

As a user of ok688, you have the following rights regarding your own personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or outdated information.
• Right to erasure: The right to request deletion of your information in certain circumstances (though this may not be possible in all cases due to legal obligations).
• Right to restrict processing: The right to object to the use of your information for specific purposes.
• Right to data portability: The right to receive a copy of the information you have provided.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will endeavour to respond to your request within 30 working days.

9. Protection of Minors' Information

ok688 provides services only to persons aged 21 and above. We do not knowingly collect any information from minors. If a person under the age of 21 has created an account in any way, we will immediately delete the relevant information and close the account.

If you are aware that a minor has created an account on ok688, please contact us.

10. International Data Transfers

ok688's servers may be located in various countries. When your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in the relevant country or organisation.

All international data transfers are conducted through encrypted connections, and the receiving party is contractually bound to maintain a level of protection consistent with this Privacy Policy.

11. Responsible Gaming and Data Use

ok688 places the highest importance on responsible gaming. By analysing your gaming behaviour and transaction data, we can identify excessive or harmful gaming patterns. Using this information, we can provide necessary support and self-exclusion options.

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Changes to the Policy

ok688 reserves the right to change or update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last updated" date at the top of this page.
• Send a notification to your registered email (for important changes).
• Continued use of the platform after changes will be considered acceptance of the new policy.

13. Complaints and Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our dedicated team is ready to resolve all your queries promptly.